frequently asked questions

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Frequently Asked Questions

Explore our FAQ section, where we address the most common questions and concerns that our clients have. We aim to provide clear, efficient solutions to help you navigate every aspect of our services.

1. How much is the wholesale shipping ?

For orders over 1000 €, we ship free of charge. For orders below 1000 €, we charge a shipping fee of 60 Euros.
Please note that the Nordic countries require a minimum of €3000 for free shipping.

2. What if some parts are broken or lost ?

If some parts are broken or lost during the assembly, we can offer you part replacement service.
Please contact our After Sales Team to learn more about how to apply for it.

3. Is there a minimum purchase requirement ?

We have no specific minimum purchase requirements, if you are interested in our products, please Contatto.

4. How to get the samples ?

If you have wholesale requirements, please submit your company details – including your company name and official email address – via Contatto
. Our sales team will get in touch with you within 2 working days.

5. Where can I see the physical exhibit ?

Robotime participate in global fairs every year (Fair and show in Nuremberg, Frankfurt, New York, Moscow, HK, China mainland, etc.) Please Contatto for the latest fair information and to see our physical products at your local fair.

6. Does Robotime ship internationally?

Yes, our overseas warehouse is located in the Czech Republic, serving customers across Europe.

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Have questions or need assistance? Contact us today, and our team will be happy to help with any inquiries or support you may need.

WE CAN ACCEPT ANY WHOLESALE ORDER WHAT BIG OR SMALL

frequently asked questions

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