frequently asked questions
Need Help?
Frequently Asked Questions
Explore our FAQ section, where we address the most common questions and concerns that our clients have. We aim to provide clear, efficient solutions to help you navigate every aspect of our services.
1. How much is the wholesale shipping ?
For orders over $1000, we ship free of charge. For orders below $1000, we charge a shipping fee of 60 Euros.
2. What if some parts are broken or lost ?
If some parts are broken or lost during the assembly, we can offer you part replacement service.
Please contact our After Sales Team to learn more about how to apply for it.
3. Is there a minimum purchase requirement ?
We have no specific minimum purchase requirements, if you are interested in our products, please contact us.
4. How to get the samples ?
For B2B wholesale customers, please contact us with your company information, company name and company email. Our salesman will contact you within 2 working days.
5. Can I custom branded product packaging ?
We provide specialized customization services, whether it is packaging or logo, we can try to meet your business needs.
6. Where can I see the physical exhibit ?
Robotime participate in global fairs every year (Fair and show in Nuremberg, Frankfurt, New York, Moscow, HK, China mainland, etc.) Please contact us for the latest fair information and to see our physical products at your local fair.
7. Does Robotime ship internationally?
Yes, Robotime ships worldwide, while Robotime Russia focuses solely on Russian collaborations. Shipping fees apply and will be added at checkout. Stay tuned for ongoing discounts and promotions. For inquiries outside of Russia, please contact our global wholesale team at sales@robotime.com.
8. Can I personalize my product?
Yes, we offer customization services for wholesale customers, including product modifications and personalized packaging.
We'd love to hear from you
Get In Touch With Us Today!
Have questions or need assistance? Contact us today, and our team will be happy to help with any inquiries or support you may need.
Reach us through
- Plzeňská 256, CZ 252 19 Chrášťany
- CZ@robotime.com
