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Preguntas frecuentes
Explore nuestra sección de preguntas frecuentes, donde respondemos las preguntas e inquietudes más comunes de nuestros clientes. Nuestro objetivo es brindar soluciones claras y eficientes para ayudarle a comprender todos los aspectos de nuestros servicios.
1. How much is the wholesale shipping ?
Para pedidos superiores a 1000 €, el envío es gratuito. Para pedidos inferiores a 1000 €, el coste del envío es de 60 €.
Please note that the Nordic countries require a minimum of €3000 for free shipping.
2. What if some parts are broken or lost ?
Si algunas piezas se rompen o se pierden durante el montaje, podemos ofrecerle un servicio de reemplazo de piezas.
Please contact our After Sales Team to learn more about how to apply for it.
3. Is there a minimum purchase requirement ?
We have no specific minimum purchase requirements, if you are interested in our products, please Contáctenos.
4. How to get the samples ?
If you have wholesale requirements, please submit your company details – including your company name and official email address – via Contáctenos
. Our sales team will get in touch with you within 2 working days.
5. Where can I see the physical exhibit ?
Robotime participate in global fairs every year (Fair and show in Nuremberg, Frankfurt, New York, Moscow, HK, China mainland, etc.) Please Contáctenos for the latest fair information and to see our physical products at your local fair.
6. Does Robotime ship internationally?
Yes, our overseas warehouse is located in the Czech Republic, serving customers across Europe.